Fifteen years, from packet level to platform level.

Senior Site Reliability and DevOps Engineer with 15+ years of engineering experience, including 7+ years operating AWS and Kubernetes platforms for Western Union's mission critical payment systems. Delivered 99.98% uptime across 200+ services, reduced MTTR by 30 to 40% through standardized triage and structured war rooms, and saved $75K annually by automating post patch validation.

Certified CKA, CKAD, AWS Developer Associate and HashiCorp Terraform Associate, with a Master's in Computer Science (Cloud Computing). Brings strong incident management, observability, infrastructure as code and mentoring skills to a Senior SRE or DevOps role in Canada.

Core qualifications

1. 01

   Reliability at scale

   Sustained 99.98% uptime across 200+ payment services by designing and maintaining highly available AWS and Kubernetes platform infrastructure at Western Union.

2. 02

   Kubernetes expertise

   Troubleshooting across workloads, scheduling, networking and RBAC, resolving 85%+ of developer tickets without escalation and cutting average resolution time from 6 hours to 2.5 hours.

3. 03

   Incident leadership

   Reduced MTTR by 30 to 40% (about 65 to 38 to 42 minutes) through standardized triage, structured war rooms and postmortem actions that cut recurring incidents by 15%.

4. 04

   Automation and IaC

   Terraform, CloudFormation, Jenkins, Argo CD, Python and Bash, cutting environment provisioning from 2 to 3 days to 45 to 90 minutes and saving $75K annually.

5. 05

   Mentoring

   Guided distributed engineering teams, earned a Star Award and cut offshore to onshore handover time from 25 minutes to under 8.