30 to 40%
Cutting Incident Resolution Time
Standardized triage and structured war rooms cut MTTR from about 65 minutes down to 38 to 42 minutes.
Senior Site Reliability and DevOps Engineer · Windsor, Ontario
Payment platforms that stay up. Incidents that end sooner.
Senior Site Reliability and DevOps Engineer with 15+ years of engineering experience, including 7+ years operating AWS and Kubernetes platforms for Western Union's mission critical payment systems.
Executive profile
Reliability is a discipline, not a dashboard.
Certified CKA, CKAD, AWS Developer Associate and HashiCorp Terraform Associate, with a Master's in Computer Science (Cloud Computing). Azhar brings incident management, observability, infrastructure as code and mentoring to every platform he runs.
Read the full profile15+
Years of engineering experience
99.98%
Uptime across 200+ payment services
30 to 40%
MTTR reduction, 65 down to 38 to 42 minutes
$75K
Saved annually through automation
All systems operational
Reliability record
- Uptime
- 99.98%
- Services
- 200+
- MTTR
- 38 to 42 min
- Tickets resolved without escalation
- 85%+
- Runbooks
- 40+
- Annual savings
- $75K
Focus
The disciplines behind the record
- Kubernetes and EKS
- AWS Platforms
- Incident Management
- Infrastructure as Code
- CI/CD and GitOps
- Observability
- Developer Platform Support
- Technical Mentoring
Impact
Proof, not promises
Certifications
- CKA
- CKAD
- AWS Certified Developer Associate
- HashiCorp Certified Terraform Associate
Next opportunity